Highlights of Experience:
Kforce staffing San Francisco and Menlo Park, CA PC Specialist/Helpdesk (6/05-07/05 and 8/07-9/07)
- XP migration for Orrick in 2005: SMS push and manual data backup via USMT using VB script, domain, OU, network mapping
- Ghost imaged terminals in multicast/unicast, Blackberry software installation. Installation of Concordance and other softwares
- Part of Morrison and Foerster’s LLP initial 24/7 helpdesk team, August of 2007, transitioning from Intelliteach to in-house
- RSA security token administrator. Reset, reassign and synch security hard tokens. Add soft RSA to PDAs, set static passwords
Edelman San Mateo, CA Helpdesk (4/07-8-07)
- XP, MS 2007 migration,Vista users. Coverage of Europe, Australia and US via remote desktop, Altiris Carbon Copy and DS
- Office 2007 and 2003. Irfanview. Blackberry set up and troubleshooting. Palm Treo reset, synch, BizCon, Active Synch
- Altiris Recovery Agent set up and retrieval of data. Set up outlook accounts and profiles. NK2 files. Veritas KVS vault
- Reset voicemail passwords, move phones and extensions. Activate security cards to buildings. Troubleshoot wireless
- CISCO VPN. Transfer Mozilla favorites and troubleshoot IE settings (Java). Adobe Acrobat. MS Office communicator IM
LCHB LLP San Francisco, CA IT Contractor Helpdesk/ IT support (1/07- 4/07)
- XP rollout. Active directory, ghost pcs and migrate accounts to bins. Daylight savings patches in pcs, blackberries and ip phones
- Imanage, unlock documents via server, search in portable folder for missing docs. Troubleshoot Word 2000, Outlook, Macpac
- Install software: Business Object, Etranscript, Dameware, Gearplayer, activate Blackberrys through BES server
- Citrix Management Console. Reset frozen Citrix sessions. Repair citrix profiles using SID. Respond to server room overheat
- Install HP Proliant servers and APC UPS batteries into racks. Daily tasks on servers, Macafee report. Reboot Small Form Factors
- Rotate tapes on Symantec BackExec, Exchange and Data servers. Avaya IP phones and Modular Messaging, Equitrac server
Baker & McKenzie LLP Palo Alto, CA PC Technician (1/06-12/06)
- XP environment, work with level 2 support via VNC viewer to fix Macpac, and MS word normal.dot template corruption
- Image PCs and laptops using Altiris, remove and add software flags. Create accounts, reset passwords in Active Directory
- Use Proxy and Altiris console to solve level 1 & 2 helpdesk problems. Create tickets and update inventory using Trackit
- Add/remove, and repair PST folders in Outlook. Outlook delegate permissions rights, shared contacts view, global address view
- Program phones and set up voicemails using PBX Octel Aria. Patch panels, punch wires, move TNs, add/delete extensions
- Blackberry, Desktop Manager 4.1-2, configure Intellysinc, redirector settings, activation, install new OS and unlock devices
- Install Summation software. Upgrade of Workshare 4.0 to 4.5 using batch files. Deploy Billback network print center on users
- Rotate tapes on Exchange server and conduct back up tests on Veritas server. Monitor Omtool server jobs and Accuroute scans
- EFS encryption and decryption of laptop data, VPN set up, recreate XP/Outlook profiles and set up wireless connections
- Install Carpe Diem Mobile software, and train users on how to use Citrix desktop and Netscaler to solve their travel needs
- Replace DELL X-300 laptop LCDs, motherboards, wireless cards in about 45 minutes. Troubleshoot Optiplex 280 hardware
- Basics of Adobe PDF, Macpac, Summation iblaze, Hummingbird/DM5, Normal.dot, Apresso, Camtasia, Livenote, VNC
- Fix printer jams, replace rollers, subpads, fusers, transport belts, maintenance kits. Map network printers and install drivers
- Set up new hire accounts, individual training of attorneys in laptop, blackberry. Videoconferences (Polycom, AMX), raindance
- Symantec and Trend micro. Use Trend console, safe mode and manually deletion to remove virus and spyware. Postini filter.
Milestone Technologies staffing (9/05- 10/06)
- XP upgrade for Yahoo! Transfer of data, profiles, favorites and PST from old to new hardware, updated documentation
- Peripherals set up: default network printers, webcams, change LCD refresh rate to 60 Hz for Linux and Free DBS PCs
- Set up Outlook on pop mail and exchange servers, export-import rules, restored archive folders, address books through LDAP
- Remedy ticketing software. Install VPNs, Instant Messenger, Aruba. Configure 802.11-G wireless adapters. KVM switches
- Backup data to servers (Veritas DLO, Connected) and restore them in new terminals using encrypted keys
- Software installation and troubleshoot of Microsoft Visual Studio.NET by modifying regedit, adding ii6 prerequisite and MSDN
- Browser installation of Mozilla, Mozilla Firefox, and Thunderbird email. Familiar with Safari, OS X and iMac RAM upgrade
- Disconnect and reconnect, site assignments included PDL, VMware, Sandisk, Google and Applied Bioscience
UNISYS San Francisco and Sunnyvale, CA IT Contractor (08/05-9/05)
- Ghost image, change motherboards and added speaker cables for DELLS at Stanford Meyer library, Eluxury.com and Honeywell
- Upgrade S.F. Union Square Louis Vuitton’s electronic cash registers and program LS2208 barcode scanners during store hours
Techsperience Oakland, CA Intern(9/04-12/04)
- Clean installed XP for Techsperience’s clients, reinstalled settings, transferred dbx files, restored favorites and email preferences
- Used remote desktop feature to add users as administrators and troubleshoot network connections and install missing files
Rubicon Programs Richmond, CA Intern (2/04-8/04)
- Troubleshoot Office 2000, installation of ad-aware, windows update, device drivers, intrusion detection and antivirus systems
- Built PCs using new motherboard, Intel Pentium chip, hard drives as master/slave, video and sound cards, PCI modem and fan
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